UK mainland
- Cost: included in the product price.
- Dispatch: orders are usually dispatched within one working day of payment (Monday to Friday, excluding bank holidays). Orders that need a verification query resolved first are dispatched once it is answered.
- Transit: one to three working days on a tracked, signed-for courier service. The tracking number is emailed on dispatch.
- Signature: someone must be available to sign. Business addresses with a goods-in or reception are ideal. The courier will attempt redelivery or hold at a depot if nobody is available.
- Packaging: the unit ships in its manufacturer carton with the antennas, mains lead and USB cable inside, in an outer box.
Made-to-order units (8, 16 and 32-port)
The 8, 16 and 32-port 2G modem pools are not held in the UK. When you order, we purchase the unit from our supplier and it is shipped internationally; the product page shows the current lead time, normally 3 to 5 weeks. The price you pay includes international freight, import duty and VAT handling, and UK mainland delivery, so there is nothing further to pay on arrival. We email you when the supplier dispatches and again with UK tracking. If the supplier cannot fulfil within the quoted lead time we tell you at once and offer a full refund or the in-stock 64-port unit.
Northern Ireland, islands, Ireland and international
Online checkout is limited to UK mainland addresses. For Northern Ireland, the Scottish islands, Channel Islands, Isle of Man, Ireland and other countries, send a trade enquiry with the delivery address and we will quote carriage and, where relevant, explain duty and tax handling. The same buyer-verification process applies.
On arrival
Check the carton for damage before signing, and note any damage with the courier. Unpack within 48 hours and let us know straight away if anything is missing or damaged; photographs help. Then follow the setup guide.
If something goes wrong
If tracking shows no movement for two working days, or the unit has not arrived within five working days of dispatch, email us with your order reference and we will chase the courier or send a replacement.