Changed your mind (consumers)
If you buy as a consumer you may cancel the order within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Email us within that period, then return the unit within 14 days of telling us, unused, complete and in its original packaging. You are responsible for return carriage and for the unit until it reaches us, so use a tracked, insured service. We refund the full price within 14 days of receiving the unit (or proof of posting). We may reduce the refund if the unit shows handling beyond what is needed to inspect it.
Business purchases are not covered by the consumer cancellation right. We will consider returns of unused business purchases at our discretion and may charge a restocking fee; ask before returning.
Damaged in transit or dead on arrival
Tell us within 48 hours of delivery with photographs of the carton and the unit. We will arrange collection and send a replacement or a full refund, at our cost.
Warranty
Every unit carries a 12-month return-to-base warranty against manufacturing defects from the date of delivery. Within that period, if the chassis, power supply, USB interface or a modem module fails under normal use, email us with the fault details; we will diagnose remotely where possible and, if the fault is confirmed, repair or replace the unit or the affected module. You send the unit to us; we pay the return carriage back to you.
The warranty does not cover damage from misuse, incorrect mains supply, liquid, physical damage, unauthorised modification (including IMEI alteration, which is also unlawful), or problems caused by SIMs, tariffs, network availability or software. The 2G and 3G switch-off decisions of mobile operators are outside our control and are not warranty matters.
Your statutory rights
Nothing here reduces your rights under the Consumer Rights Act 2015. In particular, consumers have a short-term right to reject faulty goods within 30 days for a full refund, and rights to repair or replacement thereafter.
How to return
- Email order@gsmmodems.co.uk with your order reference and the reason.
- We reply with a returns reference and the return address.
- Pack the unit in its original carton with all accessories, mark the returns reference on the outside, and send it tracked and insured.